In November 2014, the Premier announced the release of the Digital by Default Declaration, which commits the South Australian Government to transforming its services through the use of digital technology.
To help agencies deliver on the Digital by Default Declaration, the Premier also announced the development of the South Australian Digital Landscape Report, to provide government with a greater understanding of the State’s capacity and capability to move towards the provision of digital government services. This report was completed and released in 2015.
In 2016, a second report was commissioned to further investigate the shift occurring across the SA Government towards greater digital services, and to achieve a deeper understanding of our customers’ needs.
The 2016 South Australian Government Digital Landscape Report examines the provision of digital government services from the perspectives of the public and the SA Government. Its findings are based on surveys undertaken by 1100 SA citizens and 560 SA public servants, as well as interviews with 17 Executives from SA Government Agencies.
Developed by Ernst and Young, with assistance from the Department of the Premier and Cabinet, the report contains a frank account of progress to date as well as key insights and recommended priorities for the road ahead.
Key findings from the report include:
- Citizens are up for the journey: Trust is an issue, but citizens are positive about the impending transformation and want to contribute
- Opportunity to improve digitally: Some citizens believe digital improvements have been made, but there is still a way to go to be perceived as ideal
- A potential model for success: Progressive agencies display user-focussed plans and ICT priorities
- Perceived barriers to progress: Four common concerns – funding, guidance, talent and legacy systems
- Greater central government support: Desire for central government to act as strategic guide & facilitator.
The survey results collected to develop the report, can be found on the SA Government open data portal Data.SA.