Deloitte Touche Tohmatsu (Deloitte) was engaged by the Office to assist with the data collection and analysis in the report’s development. The final report is a co-production between the ODG and Deloitte, in partnership with the Australian Information Industry Association (AIIA).
Key findings from the report include:
- Trust and confidence are important to customers. Issues are less about the technology, and more about peoples’ past negative experiences and perceptions of government’s ability to deliver quality digital services while protecting their information.
- Government is being disrupted and challenged by digital technologies, but most agencies view it as an opportunity, rather than a threat.
- For agencies, the main drivers for digital transformation are responding to the increasing demands of customers and relieving budget pressures.
- Digital transformation is different to traditional ICT development, and there are new opportunities for the ICT industry to develop and market the skills, products, and services that government needs.
- The skills to work with greater agility and to understand/develop better customer experiences were seen to be lacking by government over technological savviness.
The survey results collected to develop the 2015 report can be found on the SA Government open data portal Data.SA.