Mobilisation is the second User Centred Design (UCD) phase and the second of two planning phases.
Why do we need the Mobilisation phase?
Mobilisation ensures the team is ready for the Discovery phase by:
- determining the project mechanics
- mobilising the team so they are co-located and have everything they need
- the project structures and team norms are in place
- potential issues have been identified and are in the process of being rectified.
What happens in the Mobilisation phase?
Mobilisation is constructed as a series of pre-organised workshops and meetings spanning eight topic areas.
How long does Mobilisation last?
Typically, Mobilisation spans two weeks.
During the Pre-mobilisation phase the team understands the problem and may also know a little about the project processes: Discovery, Alpha, Beta and Live.
Team members are likely to have been chosen because they already work in the agency and know a lot about the existing service. However it is unlikely that they have had experience working in a User Centred Design environment or in a multi-disciplinary team. This series of workshops helps to build the team culture and ensure that everyone is on the same page.
Checklist Workshop 1 - Has Mobilisation kick-off been completed and outcomes achieved? Workshop 2 - Has the knowledge review started? Workshop 3 - Has the technology approach been completed and outcomes achieved? Workshop 4 - Has team on-boarding and setup been completed and outcomes achieved? Workshop 5 - Has stakeholder and communications been completed and outcomes achieved? Workshop 6 - Has governance and reporting been completed and outcomes achieved? Workshop 7 - Has the Agile capability self-assessment been completed and team members understand their benchmarks? Workshop 8 - Has the Mobilisation retrospective been completed and learning documented to take into the Discovery phase?
The next phase is Discovery.