This library contains tools and references that are useful in supporting the User Centred Design (UCD) process.
Researching with users is central to UCD — it is what sets UCD apart from other project methodologies. There are many ways to approach researching your users. Take a look at some suggestions about where to start and guides about the kinds of activities you can do to make the most out of getting to know your users.
Multi-disciplinary teams are central to a successful UCD project. It’s important to establish teams with the right skills that are self sufficient and empowered. Here you will find the information you need to build a team by identifying the skills already available in your current staff.
Agile is the recommended operating model, allowing teams to respond quickly to user research through incremental and iterative work.
Metrics allow you to understand your customers and measure your service. This section provides guidance on what metrics are, and provides examples of some commonly-used measurements.
This section provides tools to help bring your customers into your service (re)design. Each tool has an easy-to-use, consistent structure that identities why you might use the tool, how to use it, and where in the process the tool is most useful.
A Digital Service Standard sets the criteria that our digital services must meet to ensure they are simpler, faster and meet the expectations of South Australians.